{"id":356,"date":"2025-04-02T10:59:22","date_gmt":"2025-04-02T08:59:22","guid":{"rendered":"https:\/\/amazoncx.com\/?page_id=356"},"modified":"2025-04-23T17:17:04","modified_gmt":"2025-04-23T15:17:04","slug":"politica-de-accesibilidad","status":"publish","type":"page","link":"https:\/\/amazoncx.com\/es\/politica-de-accesibilidad\/","title":{"rendered":"Pol\u00edtica de accesibilidad"},"content":{"rendered":"[vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\n<h1 class=\"ewa-rteLine\">Pol\u00edtica de accesibilidad<\/h1>\n<h2 class=\"ewa-rteLine\">Pol\u00edtica de accesibilidad<\/h2>\n<div class=\"ewa-rteLine\">El due\u00f1o de la web amazoncx.com se ha comprometido a hacer accesible su sitio web de conformidad con el Real Decreto 1112\/2018, de 7 de septiembre, sobre accesibilidad de los sitios web y aplicaciones para dispositivos m\u00f3viles del sector p\u00fablico, o desarrollos financiados desde Europa. La presente declaraci\u00f3n de accesibilidad se aplica al sitio web sellervate.com excluyendo los contenidos incrustados provenientes de otros dominios.<\/div>\n<h2 class=\"ewa-rteLine\">Situaci\u00f3n de cumplimiento<\/h2>\n<div class=\"ewa-rteLine\">Este sitio web es Parcialmente Conforme con el RD 1112\/2018 debido a la falta de conformidad de los aspectos que se indican a continuaci\u00f3n.<\/div>\n<h2 class=\"ewa-rteLine\">Contenido no accesible<\/h2>\n<div class=\"ewa-rteLine\">El contenido que se recoge a continuaci\u00f3n no es accesible por los siguientes motivos:<\/div>\n<div class=\"ewa-rteLine\">Falta de conformidad:<\/div>\n<div class=\"ewa-rteLine\">Pueden existir algunas im\u00e1genes cuya alternativa no est\u00e9 implementada o no sea correcta \u2013 \u2013 Requisito 9.1.1.1 Contenido no textual UNE-EN 301549:2022<\/div>\n<div class=\"ewa-rteLine\">Puede existir elementos de encabezado incorrectamente implementados, o cuyo orden l\u00f3gico no sea el correcto \u2013 Requisito n\u00famero 9.1.3.1 Informaci\u00f3n y relaciones de UNE-EN 301549:2022<\/div>\n<div class=\"ewa-rteLine\">Puede haber elementos cuyo contraste no sea el suficiente en algunas p\u00e1ginas \u2013 Requisito 9.1.4.3 Contraste UNE-EN 301549:2020<\/div>\n<div class=\"ewa-rteLine\">Pueden existir algunos enlaces cuyo foco no se muestra \u2013 Requisito n\u00famero 9.2.4.7 Foco visible de UNE-EN 301549:2020<\/div>\n<div class=\"ewa-rteLine\">Puede haber texto en un idioma distinto al indicado \u2013 Requisito n\u00famero 9.3.1.2 Sugerencias ante errores de UNE-EN 301549:2020<\/div>\n<div class=\"ewa-rteLine\">Podr\u00edan existir fallos puntuales de edici\u00f3n en alguna p\u00e1gina web.<\/div>\n<div class=\"ewa-rteLine\">Carga desproporcionada: No resulta aplicable.<\/div>\n<div class=\"ewa-rteLine\">El contenido no entra dentro del \u00e1mbito de la legislaci\u00f3n aplicable.<\/div>\n<div class=\"ewa-rteLine\">Podr\u00edan existir archivos ofim\u00e1ticos en PDF u otros formatos publicados antes del 20 de septiembre de 2018 que no cumplan en su totalidad todos los requisitos de accesibilidad.<\/div>\n<div class=\"ewa-rteLine\">Puede haber contenidos de terceros que no est\u00e9n desarrollados en esta Unidad, ni bajo su control, como archivos ofim\u00e1ticos de diferentes organismos que deban publicarse en este sitio.<\/div>\n<h2 class=\"ewa-rteLine\">Observaciones y datos de contacto<\/h2>\n<div class=\"ewa-rteLine\">Puede realizar comunicaciones sobre requisitos de accesibilidad [art\u00edculo 10.2.a) del RD 1112\/2018] como, por ejemplo:<\/div>\n<div class=\"ewa-rteLine\">Informar sobre cualquier posible incumplimiento por parte de este sitio web.<\/div>\n<div class=\"ewa-rteLine\">Transmitir otras dificultades de acceso al contenido.<\/div>\n<div class=\"ewa-rteLine\">Formular cualquier otra consulta o sugerencia de mejora relativa a la accesibilidad del sitio web a trav\u00e9s del siguiente formulario de contacto o llamando al tel\u00e9fono N\u00ba DE TELEFONO EMPRESA<\/div>\n<div class=\"ewa-rteLine\">Puede presentar:<\/div>\n<div class=\"ewa-rteLine\">Una queja relativa al cumplimiento de los requisitos del RD 1112\/2018<\/div>\n<div class=\"ewa-rteLine\">Una solicitud de informaci\u00f3n accesible relativa a:<\/div>\n<div class=\"ewa-rteLine\">Contenidos que est\u00e1n excluidos del \u00e1mbito de aplicaci\u00f3n del RD 1112\/2018 seg\u00fan lo establecido por el art\u00edculo 3, apartado 4.<\/div>\n<div class=\"ewa-rteLine\">Contenidos que est\u00e1n exentos del cumplimiento de los requisitos de accesibilidad por imponer una carga desproporcionada.<\/div>\n<div class=\"ewa-rteLine\">En la solicitud de informaci\u00f3n accesible, se debe concretar, con toda claridad, los hechos, razones y petici\u00f3n que permitan constatar que se trata de una solicitud razonable y leg\u00edtima.<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3&#8243; 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