{"id":350,"date":"2025-04-02T11:02:48","date_gmt":"2025-04-02T09:02:48","guid":{"rendered":"https:\/\/amazoncx.com\/?page_id=350"},"modified":"2025-04-23T17:14:06","modified_gmt":"2025-04-23T15:14:06","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/amazoncx.com\/es\/politica-de-privacidad\/","title":{"rendered":"Pol\u00edtica de Privacidad"},"content":{"rendered":"[vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\n<div class=\"mb-8 mt-4\">\n<h1 class=\"text-4xl font-extrabold pb-2\">Privacy Policy for\u00a0Amazon CX<\/h1>\n<p class=\"text-sm text-gray-500\">Last updated:\u00a0April 1, 2025<\/p>\n<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg mb-8 border border-blue-100\">\n<h2 class=\"text-xl font-bold text-blue-800 mb-2\">Amazon CX\u00a0Privacy Notice<\/h2>\n<p class=\"text-blue-700\">We are committed to protecting and respecting your privacy. This notice sets out how we look after your personal data and tells you about your privacy rights and how the law protects you.<\/p>\n<\/div>\n<div class=\"mb-8\">\n<h2 class=\"text-xl font-bold mb-4\">Table of Contents<\/h2>\n<ol class=\"list-decimal pl-6 space-y-2\">\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#introduction\">Introduction<\/a><\/li>\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#data-types\">The types of data that we collect and how we collect it<\/a><\/li>\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#data-use\">How we use your personal data<\/a><\/li>\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#data-sharing\">Providing your personal data to others<\/a><\/li>\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#international-transfers\">International transfers of your personal data<\/a><\/li>\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#data-security\">Data security<\/a><\/li>\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#data-retention\">Retaining and deleting personal data<\/a><\/li>\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#your-rights\">Your rights<\/a><\/li>\n<li><a class=\"text-blue-600 hover:underline\" href=\"https:\/\/www.Amazon CX.com\/privacy-policy#contact-us\">Contact Us<\/a><\/li>\n<\/ol>\n<\/div>\n<div id=\"introduction\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">1. Introduction<\/h2>\n<p class=\"mb-4\"><span class=\"font-semibold\">\u00abWe\u00bb, \u00abus\u00bb and \u00abour\u00bb<\/span>\u00a0refer to\u00a0Amazon CX\u00a0and its affiliates.\u00a0Amazon CX\u00a0is operated by Amazon CX S.L., a company incorporated in Spain with its registered offices at P.\u00ba de La Habana, 9, Chamart\u00edn, 28036 Madrid, Spain.<\/p>\n<p class=\"mb-4\">This notice applies when you visit our website:\u00a0<span class=\"font-semibold\">Amazon CX.com<\/span>\u00a0and if you use the services we offer through our website. It also applies if we otherwise identify you as a potential customer or if you supply services to us. These are all situations where we are acting as a data controller with respect to your personal data, that is when we determine why and how your personal data is processed.<\/p>\n<p class=\"mb-4\">Contact us at\u00a0<a class=\"text-blue-600 hover:underline\" href=\"mailto:privacy@amazoncx.com\">privacy@amazoncx.com<\/a>\u00a0with any questions in relation to this notice or your privacy rights.<\/p>\n<p class=\"mb-4\">Any changes we make to our privacy notice in the future will be posted on this page. Please check back frequently to see any updates or changes.<\/p>\n<p class=\"mb-4\">Our website may from time to time contain links to and from the websites of other businesses. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for their privacy obligations. Please check their privacy notices before you submit any personal data to these websites.<\/p>\n<\/div>\n<div id=\"data-types\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">2. The types of data that we collect and how we collect it<\/h2>\n<p class=\"mb-4\">Personal information, or personal data, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we collect from various sources as described below:<\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 gap-4 mb-6\">\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Amazon Seller Data<\/h3>\n<ul class=\"list-disc pl-5 space-y-1\">\n<li>Seller Central account access tokens<\/li>\n<li>Order and customer service data<\/li>\n<li>Product listings and inventory data<\/li>\n<li>Customer reviews and feedback<\/li>\n<li>Returns and refunds data<\/li>\n<\/ul>\n<\/div>\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Identity Data<\/h3>\n<p>Includes first name, last name and email address. We collect this data directly from you when you set up an account with us to use our services.<\/p>\n<\/div>\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Contact Data<\/h3>\n<p>Includes name, email address, work details, address and telephone numbers. We collect this data from you when you request information about our products and services or create an account to use our services.<\/p>\n<\/div>\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Publication Data<\/h3>\n<p>Includes details you choose to publish via our website to others including your Identity Data and Contact Data when you provide testimonials on our website.<\/p>\n<\/div>\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Transaction Data<\/h3>\n<p>Includes details of our products and services you have purchased and payments made via our website. All payments are made through our payment processor.<\/p>\n<\/div>\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Technical Data<\/h3>\n<p>Includes IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.<\/p>\n<\/div>\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Usage Data<\/h3>\n<p>Includes information about how you use our website, products and services. We use third party providers like Google Analytics to collect this data.<\/p>\n<\/div>\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Marketing and Communications Data<\/h3>\n<p>Includes your preferences in receiving marketing communications from us. We collect this information when you sign up for our newsletters, request a demo, or create a user account.<\/p>\n<\/div>\n<\/div>\n<div class=\"bg-gray-50 p-4 rounded-lg border border-gray-200 mb-6\">\n<h3 class=\"font-bold text-lg mb-2 text-gray-800\">Profile Data<\/h3>\n<p class=\"mb-2\">Data that contributes to building a behavioral profile of you which is built up from a combination of information, for example:<\/p>\n<ul class=\"list-disc pl-5 space-y-1 mb-2\">\n<li>Your name, username<\/li>\n<li>Purchases or orders made by you<\/li>\n<li>Your online behavior and browsing patterns<\/li>\n<li>The electronic devices you use<\/li>\n<li>Your interests, preferences, demographics, location data<\/li>\n<li>Any feedback and survey responses<\/li>\n<\/ul>\n<\/div>\n<div class=\"bg-yellow-50 p-4 rounded-lg border border-yellow-100 mb-6\">\n<h3 class=\"font-bold text-lg mb-2 text-yellow-800\">Anonymized and Aggregated Data<\/h3>\n<p>We may also collect, use and share Anonymized Data and Aggregated Data such as statistical or demographic data for any purpose. Anonymized and aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.<\/p>\n<\/div>\n<div class=\"bg-red-50 p-4 rounded-lg border border-red-100\">\n<h3 class=\"font-bold text-lg mb-2 text-red-800\">Special Categories of Personal Data<\/h3>\n<p>We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.<\/p>\n<\/div>\n<\/div>\n<div id=\"data-use\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">3. How we use your personal data<\/h2>\n<p class=\"mb-4\">We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:<\/p>\n<ul class=\"list-disc pl-6 mb-6 space-y-2\">\n<li>Where you have given your\u00a0<span class=\"font-semibold\">consent<\/span>\u00a0to the processing of your personal data for a particular purpose.<\/li>\n<li>Where it is necessary for the\u00a0<span class=\"font-semibold\">performance of a contract<\/span>\u00a0with you or to take steps to enter into a contract with you.<\/li>\n<li>Where it is necessary for our\u00a0<span class=\"font-semibold\">legitimate interests<\/span>\u00a0(or those of a third party) and your interests and fundamental rights do not override those interests.<\/li>\n<li>Where we need to comply with a\u00a0<span class=\"font-semibold\">legal or regulatory obligation<\/span>.<\/li>\n<\/ul>\n<h3 class=\"text-xl font-bold mb-4\">Purposes for which we will use your personal information<\/h3>\n<div class=\"overflow-x-auto mb-6\">\n<table class=\"min-w-full bg-white border border-gray-200\">\n<thead>\n<tr class=\"bg-gray-100\">\n<th class=\"py-3 px-4 border-b text-left font-semibold\">Purpose\/Activity<\/th>\n<th class=\"py-3 px-4 border-b text-left font-semibold\">Lawful basis for processing<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"py-3 px-4 border-b\">To register you as a user of our services (whether for a trial or paid subscription) and create your user account<\/td>\n<td class=\"py-3 px-4 border-b\">Performance of a contract with you<\/td>\n<\/tr>\n<tr class=\"bg-gray-50\">\n<td class=\"py-3 px-4 border-b\">To provide the functionality of our services that you have requested via our web platform<\/td>\n<td class=\"py-3 px-4 border-b\">Performance of a contract with you<\/td>\n<\/tr>\n<tr>\n<td class=\"py-3 px-4 border-b\">To administer and support the services you have requested including to send service notifications, manage payments and exercise our legal rights<\/td>\n<td class=\"py-3 px-4 border-b\">\n<ul class=\"list-disc pl-5\">\n<li>Performance of a contract with you<\/li>\n<li>Necessary for our legitimate interests (efficient running of our business, recovery of amounts due)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"bg-gray-50\">\n<td class=\"py-3 px-4 border-b\">To manage our relationship with you (changes to terms, updates, feedback, surveys)<\/td>\n<td class=\"py-3 px-4 border-b\">\n<ul class=\"list-disc pl-5\">\n<li>Performance of a contract with you<\/li>\n<li>Necessary to comply with legal obligations<\/li>\n<li>Necessary for our legitimate interests (keeping records updated, managing our services)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"py-3 px-4 border-b\">To administer, protect and manage our business and website<\/td>\n<td class=\"py-3 px-4 border-b\">\n<ul class=\"list-disc pl-5\">\n<li>Necessary for our legitimate interests (running our business, provision of administration and IT services)<\/li>\n<li>Necessary to comply with legal obligations<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"bg-gray-50\">\n<td class=\"py-3 px-4 border-b\">To follow up sales leads and make sales<\/td>\n<td class=\"py-3 px-4 border-b\">\n<ul class=\"list-disc pl-5\">\n<li>Your consent (if required)<\/li>\n<li>Necessary for our legitimate interests (to grow our business)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"py-3 px-4 border-b\">To send you marketing communications<\/td>\n<td class=\"py-3 px-4 border-b\">\n<ul class=\"list-disc pl-5\">\n<li>Your consent (if required)<\/li>\n<li>Necessary for our legitimate interests (to market our products and services)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"bg-gray-50\">\n<td class=\"py-3 px-4 border-b\">To use data analytics to improve our website, products\/services, marketing, and user experiences<\/td>\n<td class=\"py-3 px-4 border-b\">Necessary for our legitimate interests (to improve our products and services, develop our business)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 mb-6\">\n<h3 class=\"font-bold text-lg mb-2 text-blue-800\">Children<\/h3>\n<p>Our services are not directed to individuals under the age of 13 and you may only create an account to use our services if you are 18 or over.<\/p>\n<\/div>\n<div class=\"bg-green-50 p-4 rounded-lg border border-green-100\">\n<h3 class=\"font-bold text-lg mb-2 text-green-800\">Marketing and Opting out<\/h3>\n<p class=\"mb-2\">You will receive our marketing communications if you have specifically consented to receive them.<\/p>\n<p class=\"mb-2\">If you have already purchased our products and services and\/or signed up for a trial, we may send you information about our similar products or services under soft opt-in consent.<\/p>\n<p class=\"mb-2\">You may also receive our marketing communications in your business capacity if you have requested information from us or if we have identified you as someone who may be interested in our products\/services.<\/p>\n<p>You can unsubscribe from our marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing\u00a0<a class=\"text-green-700 hover:underline font-semibold\" href=\"mailto:privacy@amazoncx.com\">privacy@amazoncx.com<\/a>\u00a0at any time.<\/p>\n<\/div>\n<\/div>\n<div id=\"data-sharing\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">4. Providing your personal data to others<\/h2>\n<div class=\"bg-gray-50 p-5 rounded-lg border border-gray-200 mb-6\">\n<h3 class=\"font-bold text-lg mb-3 text-gray-800\">Payments via our website<\/h3>\n<p class=\"mb-3\">All payments through our website are made using our payment processor. You will be directed to the payment service to enter your card and other billing details.<\/p>\n<p class=\"mb-3\">In processing payment transactions, the Payment Processor acts as a data processor to us but in carrying out fraud monitoring, prevention and detection services, it acts as controller and may monitor insights and patterns of payment transactions and other online signals to reduce the risk of fraud, money laundering and other harmful activity.<\/p>\n<p>On completion of payment, our Payment Processor will provide us with limited payment details (your name, billing address, billing email, card type, expiry date and the last four digits of your payment card number) so that we can manage payment transactions and your account. Full payment details are held securely by the Payment Processor.<\/p>\n<\/div>\n<h3 class=\"font-bold text-lg mb-3\">Others with whom we may share personal data<\/h3>\n<p class=\"mb-4\">We share limited personal data with our affiliates only to the extent required to provide our services and for internal administration purposes.<\/p>\n<p class=\"mb-3 font-semibold\">We share your personal data with selected third parties, including:<\/p>\n<ul class=\"list-disc pl-6 mb-6 space-y-2\">\n<li>Third party service providers who we use to help manage our business.<\/li>\n<li>Third party apps that you use to sell, support and fulfill your orders but only if you have chosen to integrate any such apps with our services.<\/li>\n<li>Insurers and\/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims.<\/li>\n<li>Taxation authorities, regulators, law enforcement agencies and other authorities if required by such authorities or by due process of law.<\/li>\n<li>Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.<\/li>\n<\/ul>\n<\/div>\n<div id=\"international-transfers\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">5. International transfers of your personal data<\/h2>\n<div class=\"bg-purple-50 p-5 rounded-lg border border-purple-100\">\n<p class=\"mb-4\">Your personal information will be processed by us in the UK and the European Economic Area (EEA). Some of your personal data may be transferred, stored and\/or processed outside of the UK and the EEA as our suppliers sometimes operate from outside of these jurisdictions.<\/p>\n<p class=\"mb-4\">We will only transfer your data outside of the UK and the EEA in compliance with data protection laws and provided appropriate or suitable safeguards are in place to protect your data, these being either:<\/p>\n<ul class=\"list-disc pl-6 mb-4 space-y-1\">\n<li>An adequacy decision<\/li>\n<li>Standard Contractual Clauses<\/li>\n<li>Binding Corporate Rules<\/li>\n<\/ul>\n<p>Please email\u00a0<a class=\"text-purple-700 hover:underline font-semibold\" href=\"mailto:privacy@amazoncx.com\">privacy@amazoncx.com<\/a>\u00a0if you would like details of the appropriate safeguards we have in place for transfers of data outside of the UK or EEA.<\/p>\n<\/div>\n<\/div>\n<div id=\"data-security\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">6. Data security<\/h2>\n<p class=\"mb-4\">We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. These include:<\/p>\n<div class=\"grid grid-cols-1 md:grid-cols-2 gap-4 mb-6\">\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 flex items-start\">SOC 2 Type II certified data handling<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 flex items-start\">AWS infrastructure with encryption at rest and in transit<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 flex items-start\">Regular security audits and penetration testing<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 flex items-start\">Access controls and audit logging<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 flex items-start\">Automated data backup and recovery<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 flex items-start\">Multi-factor authentication<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 flex items-start\">Role-based access control<\/div>\n<div class=\"bg-blue-50 p-4 rounded-lg border border-blue-100 flex items-start\">Incident response procedures<\/div>\n<\/div>\n<div class=\"bg-gray-50 p-5 rounded-lg border border-gray-200 mb-6\">\n<p class=\"mb-4\">In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.<\/p>\n<p>We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.<\/p>\n<\/div>\n<\/div>\n<div id=\"data-retention\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">7. Retaining and deleting personal data<\/h2>\n<p class=\"mb-4\">We will retain your personal data for as long as necessary to provide you with our services and for so long as you do not wish to unsubscribe from our marketing communications or from receiving targeted advertising. We will also retain your personal data as necessary to fulfill our contractual obligations and to comply with our legal obligations, resolve disputes, and enforce our agreements.<\/p>\n<div class=\"bg-amber-50 p-5 rounded-lg border border-amber-100 mb-6\">\n<h3 class=\"font-bold text-lg mb-3 text-amber-800\">Our specific retention periods are:<\/h3>\n<div class=\"grid grid-cols-1 md:grid-cols-2 gap-4\">\n<div class=\"flex items-center p-3 bg-white rounded-lg border border-amber-200\">\n<div class=\"bg-amber-100 rounded-full p-2 mr-3\"><\/div>\n<div><span class=\"font-semibold\">Active account data:<\/span>\u00a0Duration of service usage<\/div>\n<\/div>\n<div class=\"flex items-center p-3 bg-white rounded-lg border border-amber-200\">\n<div class=\"bg-amber-100 rounded-full p-2 mr-3\"><\/div>\n<div><span class=\"font-semibold\">Archived data:<\/span>\u00a012 months after account closure<\/div>\n<\/div>\n<div class=\"flex items-center p-3 bg-white rounded-lg border border-amber-200\">\n<div class=\"bg-amber-100 rounded-full p-2 mr-3\"><\/div>\n<div><span class=\"font-semibold\">Audit logs:<\/span>\u00a07 years per compliance requirements<\/div>\n<\/div>\n<div class=\"flex items-center p-3 bg-white rounded-lg border border-amber-200\">\n<div class=\"bg-amber-100 rounded-full p-2 mr-3\"><\/div>\n<div><span class=\"font-semibold\">Analytics data:<\/span>\u00a0Anonymized after 24 months<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"mb-4\">Where we no longer need to process your personal data for the purposes set out in this privacy notice, we will delete your personal data from our systems unless we need to retain a limited amount of information to make sure that we act in accordance with your wishes.<\/p>\n<p class=\"mb-4\">Where permissible, we will also delete your personal data on your request. Information on how to make a deletion request can be found in Section 8, Your rights.<\/p>\n<p class=\"mb-4\">Please email\u00a0<a class=\"text-amber-700 hover:underline font-semibold\" href=\"mailto:privacy@amazoncx.com\">privacy@amazoncx.com<\/a>\u00a0if you would like details of our retention periods for different kinds of personal data.<\/p>\n<\/div>\n<div id=\"your-rights\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">8. Your rights<\/h2>\n<p class=\"mb-6\">You have certain legal rights with respect to your personal information depending on your location and applicable laws. You may exercise your rights at any time by contacting us at\u00a0<a class=\"text-blue-600 hover:underline font-semibold\" href=\"mailto:privacy@amazoncx.com\">privacy@amazoncx.com<\/a>.<\/p>\n<h3 class=\"text-xl font-bold mb-4\">Your rights if you are resident in the UK or the EEA<\/h3>\n<div class=\"overflow-x-auto mb-8\">\n<table class=\"min-w-full bg-white border border-gray-200\">\n<thead>\n<tr class=\"bg-gray-100\">\n<th class=\"py-3 px-4 border-b text-left font-semibold\">Right<\/th>\n<th class=\"py-3 px-4 border-b text-left font-semibold\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"py-3 px-4 border-b font-medium\">Right of access<\/td>\n<td class=\"py-3 px-4 border-b\">You have the right to access any personal data we hold about you: we will provide a copy of your personal data that we hold together with details of the purposes of the processing, the types of personal data we hold and the people to whom your personal data has been disclosed.<\/td>\n<\/tr>\n<tr class=\"bg-gray-50\">\n<td class=\"py-3 px-4 border-b font-medium\">Right to rectification<\/td>\n<td class=\"py-3 px-4 border-b\">You have the right to have inaccurate or incomplete personal data corrected or to restrict the processing of personal data whilst the accuracy is checked.<\/td>\n<\/tr>\n<tr>\n<td class=\"py-3 px-4 border-b font-medium\">Right to erasure<\/td>\n<td class=\"py-3 px-4 border-b\">You have the right to ask to have personal data we hold about you erased. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law.<\/td>\n<\/tr>\n<tr class=\"bg-gray-50\">\n<td class=\"py-3 px-4 border-b font-medium\">Right to data portability<\/td>\n<td class=\"py-3 px-4 border-b\">In certain circumstances, you have the right to have data we hold about you transferred to yourself or another data controller. Note, this right only applies to information that is processed by automated means which you initially provided consent for us to use or where we used the information to perform a contract with you.<\/td>\n<\/tr>\n<tr>\n<td class=\"py-3 px-4 border-b font-medium\">Right to object<\/td>\n<td class=\"py-3 px-4 border-b\">You have the right to:<\/p>\n<ul class=\"list-disc pl-5 mt-2\">\n<li>Ask us not to process your personal data for direct marketing purposes<\/li>\n<li>Object, on grounds relating to your particular situation, to the processing of your personal data (including profiling) where we are relying on a legitimate interest<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"bg-gray-50\">\n<td class=\"py-3 px-4 border-b font-medium\">Right to withdraw consent<\/td>\n<td class=\"py-3 px-4 border-b\">You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.<\/td>\n<\/tr>\n<tr>\n<td class=\"py-3 px-4 border-b font-medium\">Right to complain<\/td>\n<td class=\"py-3 px-4 border-b\">You have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with the way we are handling your personal data.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3 class=\"text-xl font-bold mb-4\">Your rights if you are a resident of California<\/h3>\n<div class=\"bg-indigo-50 p-5 rounded-lg border border-indigo-100 mb-6\">\n<h4 class=\"font-bold text-lg mb-3 text-indigo-800\">How We Collect, Use, and Disclose your Personal Information<\/h4>\n<p class=\"mb-4\">The types of data that we collect and how we collect it section describes the personal information we may have collected over the last 12 months, including the categories of sources of that information. We collect this information for the purposes described in the How we use your personal data section. We share this information as described in the Providing your personal data to others section.<\/p>\n<h4 class=\"font-bold text-lg mb-3 text-indigo-800\">Your CCPA Rights and Choices<\/h4>\n<p class=\"mb-3\">As a California consumer and subject to certain limitations under the CCPA, you have choices regarding our use and disclosure of your personal information:<\/p>\n<div class=\"bg-white p-4 rounded-lg border border-indigo-200 mb-3\">\n<p class=\"font-semibold text-indigo-700\">Exercising the right to know<\/p>\n<p>You may request, up to twice in a 12-month period, information about the personal information we have collected about you during the past 12 months, including the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the personal information, the business or commercial purpose for which we collected the personal information, the categories of third parties with whom we shared the personal information, and the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.<\/p>\n<\/div>\n<div class=\"bg-white p-4 rounded-lg border border-indigo-200 mb-3\">\n<p class=\"font-semibold text-indigo-700\">Exercising the right to delete<\/p>\n<p>You may request that we delete the personal information we have collected from you, subject to certain limitations under applicable law.<\/p>\n<\/div>\n<div class=\"bg-white p-4 rounded-lg border border-indigo-200 mb-3\">\n<p class=\"font-semibold text-indigo-700\">Exercising the right to opt-out from a sale<\/p>\n<p>You may request to opt out of any \u00absale\u00bb of your personal information that may take place.<\/p>\n<\/div>\n<div class=\"bg-white p-4 rounded-lg border border-indigo-200\">\n<p class=\"font-semibold text-indigo-700\">Non-discrimination<\/p>\n<p>The CCPA provides that you may not be discriminated against for exercising these rights.<\/p>\n<\/div>\n<\/div>\n<div class=\"bg-gray-50 p-5 rounded-lg border border-gray-200\">\n<h4 class=\"font-bold text-lg mb-3\">What we may need from you<\/h4>\n<p class=\"mb-4\">We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.<\/p>\n<h4 class=\"font-bold text-lg mb-3\">Time limit to respond<\/h4>\n<p>We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.<\/p>\n<\/div>\n<\/div>\n<div id=\"contact-us\" class=\"mb-8\">\n<h2 class=\"text-2xl font-bold mb-4 pb-2 border-b border-gray-200\">9. Contact Us<\/h2>\n<div class=\"bg-gradient-to-r from-blue-50 to-indigo-50 p-6 rounded-lg border border-blue-100 mb-6\">\n<p class=\"mb-4\">If you have any questions or complaints about this Privacy Notice, please send an email to:<\/p>\n<p><a class=\"text-blue-600 hover:text-blue-800 font-semibold flex items-center mb-6\" href=\"mailto:privacy@amazoncx.com\">privacy@amazoncx.com<\/a><\/p>\n<p class=\"mb-4\">Or write to:<\/p>\n<div class=\"bg-white p-4 rounded-lg border border-blue-100 inline-block\">Amazon CX S.L.<br \/>\nP.\u00ba de La Habana, 9<br \/>\nChamart\u00edn, 28036 Madrid<br \/>\nSpain<br \/>\nteam@amazoncx.com<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3&#8243; 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